Terms


This website is provided by Trailroot Holidays Pvt Ltd (hereinafter referred to as "Trailroot" ), a company incorporated under the Companies Act, 1956 of India, having its registered office at 2nd Phase JP Nagar, KSRTC Layout, Bengaluru - 560078, India and shall be used for informational purposes only. By using the Website or downloading materials from the website, you hereby agree to abide by the terms and conditions set forth in this Terms of Use. In the event of you not agreeing to these terms and conditions, you are requested by Trailroot not to use the website or download materials from the website.

Trailroot has tried to ensure that the contents of this website are accurate. However Trailroot will not accept liability for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this website and rely on any information do so at their own risk. Trailroot does not represent or warrant that the information accessible via the website is accurate, complete or up to date. Price and availability of information is subject to change without notice.

Trailroot will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.

Trailroot takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Trailroot has no control over the content and availability of external websites we may link to.

Guidelines during COVID-19!

All hosts and guests

  • Traveler should self-monitor their health and travel only when they have no symptoms related to COVID-19
  • Follow COVID appropriate behavior at all times which includes use of mask/face cover, hand hygiene and physical distancing of six feet as far as feasible.
  • All traveler shall be advised to download Arogya Setu app on their mobile devices
  • Traveler should follow hand hygiene and respiratory hygiene (such as covering the mouth with elbow while coughing) at all times
  • All traveler are required to carry an international version of the Digital COVID-19 Vaccination Certificate downloaded from the COWIN app
  • Follow Guidelines for biological parks, zoo, sanctuary and national parks
  • 65 years and kids below 10 years are not permitted to go on safari.
  • Put all bio-degradable disposable plates/cups/bottles after use in the garbage bag.
  • Spitting is strictly prohibited.

For any reservation booked through Trailroot Holidays Pvt Ltd., All requests for cancellations of confirmed bookings have to be received from the person who made the booking in writing or email at our office in Bengaluru.
  • 15% of tariff for cancellation prior to three weeks before chick-in date.
  • 50% of tariff for cancellation less than three weeks and prior to one week before check-in date.
  • No refund or cancellation less one week before check-in date.
  • No refund for cancellation of booking between 15 December 2022 to 2 January 2023. Once confirmation voucher is raised and payment is received.
* Trailroot also reserve the right under any circumstances to cancel your Booking or travel arrangements by assigning reasons to you (eg. Bad weather etc.).
* In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
* Please note cancellation policy is subject to change. It depends on the Homestay,Jungle lodges and Resort policy. In peak season, some may charge 100% cancellation.

For any reservation booked through Trailroot Holidays Pvt Ltd., All requests for cancellations of confirmed bookings have to be received from the person who made the booking in writing or email at our office in Bengaluru.
  • Package cancellation is subject to hotel.
  • Flight cancellation will be as per airline cancellation policy.
  • Please note cancellation policy is subject to change. It depends on the hotel policy. In peak season, some hotels may charge 100% cancellation.
  • Trailroot also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you (eg. Bad weather etc.)
  • In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.

For any Reservation booked through Trailroot Holidays Pvt Ltd.,
    • Always communicate through trailroot to protect your payment, never transfer money or communicate outside (ex-employee's) of the trailroot.
    • Trailroot Team will NEVER ask you for your personal information i.e. your credit/debit card details, passwords, PIN, CVV, OTP etc. Please do not share these details with anyone over phone, SMS, Whatsapp, email or any other source.
    • Early check-in/Late check-out are strictly provided by property on availability basis or at a certain cost.
    • Providing wrong passenger age may incur penalty at a later stage.
    • No reservation are confirmed until your full amount deposited into our bank account.
    • There will be no refunds for no shows, early departure, late arrivals, or unused portions of accommodations, meals, activities, services are non-refundable.
    • Invoice for stay will be issued after the completion of journey.
    • Avoid unethical practices, Follow time lines.
    • Please be guided by the homestay or JLR or Resort and forest department instructions.
    • All forms of wildlife viewing and adventure activities by Jungle Lodges and Resort guests will be in the company of JLR trained naturalists. Every possible care and precaution will be taken to ensure the safety of the guests. However Jungle lodges and Resorts or Trailroot Holidays Pvt Ltd., is not liable for any untoward incidents that may arise during outdoor activities. Further the company is also not liable for wilful or negligent acts by clients during wildlife and adventure activities.
Filght/Package booking :
    • The airline fee is indicative. Trailroot does not guarantee the accuracy of this information. Date change charges are applicable only on selecting the same airline on a new date. The difference in fares between the old and the new booking will also be payable by the user.
    • Do check your flight status/schedule 24 hours before the scheduled flight departure, since airline schedules are subject to change without notice.
    • While sharing the passenger names during the booking process with our travel consultants, do ensure that they exactly match the names on the travel documents (e.g. passport) that you will be carrying for the trip.
    • Providing wrong passenger age may incur penalty at a later stage.
    • Tickets and briefing sheet will be delivered 7-15 days prior to the departure date.
    • The primary guest must be at least 18 years of age to check into the hotel(s).
    • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel(s) due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
    • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry extra bed etc.). In case, such additional charges are levied by the hotel(s), we shall not be held responsible for it.
    • The hotel(s) reserves the right to decline accommodation to localites/same city residents/Posing Couples. Trailroot will not be responsible for any check-in declined by the hotel(s) or any refunds due to the above mentioned reason.
    • If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather) - We shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
    • If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.


If you have a complaint...?

  • If you face any problem during your holiday, please inform the relevant supplier (e.g. your Host, hotelier, transporter etc.) and/or our representative immediately who will endeavor to set things right.
  • If your complaint is not resolved locally, please follow this up within 7 days of your return home by writing to us, with your booking reference and all other relevant information.
  • However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider.
  • All third party service providers are independent contractors who are at no time under our control or supervision.

All images used on this website were obtained in good faith by Trailroot and in the belief that all necessary consents and clearances were obtained for their use. However, if you believe that unauthorized use has been made of an image belonging to you please contact us at info@trailroot.in.

Trademark : Trailroot® ownes the following registered trademark.